Verity for physiotherapy practices
Physiotherapy works over a course, and courses stop early. Verity tracks adherence, the funding approvals behind it and the capacity it consumes.
Verity runs the practice. Clinical notes stay in your existing system.
Verity / Practice
LiveSessions delivered
820
Courses incomplete
64
Approvals pending
19
Room utilisation
68%
Needs attention
Illustrative figures. Verity shows your own practice in this shape.
How the business runs
Physiotherapy works through a planned course of sessions, and both the clinical outcome and the revenue depend on the patient completing it. A course planned at eight sessions and delivered as five is not a smaller sale — it is an outcome that did not happen and a patient who may conclude that physiotherapy did not work.
Sixty-four incomplete courses is therefore the most important number in the practice, and it is invisible in an appointment diary that shows only what was booked.
The second characteristic is third-party funding. Insurance, employer and scheme funding require approval before or during treatment, and nineteen patients awaiting approval means treatment either delayed or delivered at the practice’s risk.
The third is utilisation. Rooms and therapists are the capacity, and two therapists below fifty-five percent while the waitlist runs two weeks is a scheduling failure rather than a demand shortfall.
The fourth is cancellation patterns. Slots that repeatedly cancel and go unfilled are a schedulable problem once they are visible as a pattern rather than as individual events.
Verity tracks courses against plan, approvals against treatment, and utilisation against the waitlist.
What Verity calls these things
What gets in the way
Physiotherapy difficulties come from treatment delivered over time to patients who stop coming.
Courses stop before their planned end
A patient feels better, or gets busy, and stops attending; the outcome and the remaining revenue both disappear.
In Verity Courses carry a planned session count and an adherence state, so early stopping is visible and contactable.
Funding approvals lag treatment
Treatment is delayed waiting for authorisation, or delivered before it and at risk of non-payment.
In Verity Approvals are tracked as steps against the course with their state and age.
Capacity idles beside a waitlist
Some therapists are under-utilised while patients wait, because scheduling is per therapist rather than per practice.
In Verity Utilisation and waitlist sit in one view, so unfilled capacity is matched to waiting patients.
Cancellations cluster in patterns
Particular slots cancel repeatedly and go unfilled, and each is treated as an individual event.
In Verity Cancellations are recorded with slot and reason, so patterns become schedulable.
Outcomes are not recorded against courses
Whether a course achieved what it planned is a clinical judgement that never becomes practice data.
In Verity Outcome measures attach to the course, so completion and result can be compared.
Equipment and room use is unmanaged
Treatment requiring specific equipment competes for it without a booking view.
In Verity Rooms and equipment are bookable resources with utilisation recorded.
The complete system
One system across courses, approvals, capacity and outcomes.
Work
A course is work with a patient, a planned session count, a therapist, attendance and a completion state.
Why it matters here The course is the unit of both outcome and revenue.
In practice Sixty-four courses stopped before their planned session count.
Workflows
Funder approvals, extensions and claims move through defined steps with states and ages.
Why it matters here Treatment delivered without approval is treatment at the practice’s risk.
In practice Nineteen funded patients awaiting approval with treatment pending.
Workforce
Therapist, room and equipment availability is recorded against sessions and utilisation measured.
Why it matters here Capacity is the constraint and it idles unevenly.
In practice Two therapists below fifty-five percent while the waitlist runs two weeks.
Relationships
Patients carry their courses, attendance, funders, referrer and contact history; referrers carry their volume.
Why it matters here Referrer relationships supply the practice and are rarely tracked.
In practice Referral volume by source and its conversion into courses.
Records
Initial assessment, outcome measures and discharge attach to the course.
Why it matters here Course completion and outcome together are what the practice can actually demonstrate.
In practice Outcome measures compared between completed and incomplete courses.
People
Staff are modelled once, with sessions, courses and outcomes attributed.
Why it matters here Adherence and completion vary by therapist and are worth understanding.
In practice Course completion rate by therapist.
Reports and analytics
Course completion, attendance adherence, approval turnaround, utilisation against waitlist and cancellation patterns come from the records.
Why it matters here The practice’s clinical and commercial questions are the same question: did the course complete.
In practice Completion rate by condition, therapist and funder.
Verity AI
Verity AI answers from your own course, appointment, approval and capacity records, respects permissions, and can create assigned follow-ups.
Why it matters here The valuable questions are about courses stopping and capacity idling.
In practice "Which courses stopped early?" returns sixty-four with contact assigned.
Communication
Reminders, follow-ups and funder correspondence attach to the course or patient.
Why it matters here A patient who stopped attending is contactable for a short window.
In practice A follow-up recorded, so the next call knows what was said.
Control
One permission model and one audit trail across every record.
Why it matters here Session discounting and course extension are both commercial decisions made clinically.
In practice A course extension recorded with its funding basis.
Locations
Locations carry their own capacity, equipment and utilisation.
Why it matters here Rehabilitation space is a shared resource with its own constraints.
In practice Gym area utilisation against session types requiring it.
Orders
Fees, packages and funded rates are recorded against the course and patient.
Why it matters here A course part-delivered is part-billed and part-unearned.
In practice Package balances against sessions delivered.
Work in motion
These already happen. Recorded as a course, early stopping becomes visible.
A planned session count is what makes non-completion measurable.
A patient who stopped is reachable briefly, and only if someone knows they stopped.
Delivering ahead of approval should be a recorded decision rather than an assumption.
Idle capacity beside a waitlist is a scheduling problem with an immediate fix.
Completion and outcome together are the practice’s actual product.
Verity AI
Verity AI reads the same course, appointment, approval and capacity records the practice creates as it works. It answers from your own practice, respects permissions, and can turn an answer into contact and scheduling.
Verity / Ask
Verity AI only returns what the person asking has permission to see. It does not provide clinical advice.
Without chasing
Each runs from the practice’s own records at the point the condition is met.
When
A patient misses sessions against the plan
When
A funding approval is outstanding
When
A session is cancelled
When
Utilisation falls below threshold
When
A course completes or is discharged
What you can understand
Adherence, funding and capacity from the practice’s own records.
Verity records the practice around treatment. Clinical notes and assessments remain in your existing clinical system.
One system, different ways of seeing it
Everyone works from the same records.
Practice owner
Are courses completing?
Completion rate by therapist and condition, early stopping reasons, utilisation against waitlist, funder mix.
Therapist
Where is this patient in their course?
Course plan and sessions remaining, attendance, outcome measures, approvals in place.
Reception and administration
What needs chasing or filling?
Lapsed attendance, approvals pending, cancelled slots and waitlist, package balances.
Where it is used
Planned session counts with adherence states, so a course that stopped early is visible while the patient is still reachable.
Authorisations as steps with an age, so treatment is not delayed unnecessarily or delivered unknowingly at risk.
Utilisation and waitlist in one view, so idle therapist time is matched to patients already waiting.
Cancellations recorded with slot and reason, turning repeated individual events into a schedulable pattern.
Outcome measures attached to the course, so completion and result can be compared and demonstrated.
Referral sources with volume and course completion, since referrers supply the practice.
Plain-language questions across adherence, approvals, capacity and outcomes, with contact assigned in the same step.
Getting there
Clinical notes and assessment systems continue and are mapped during implementation. Patients, active courses with plans, funders, therapists and the waitlist are brought across.
Implementation runs about four weeks: discovery and mapping, configuration, migration, then an ongoing operations partnership.
Questions
No. Clinical notes and assessments remain in your existing system and are mapped during implementation. Verity runs the practice around them — courses, adherence, approvals, capacity and outcomes.
Verity AI answers questions from your own course, appointment, approval and capacity records: which courses stopped early, which funded patients await approval, which therapists are idle while the waitlist grows, which slots cancel repeatedly. Each answer can become contact or scheduling.
Because both the clinical outcome and the revenue depend on completion. An eight-session course delivered as five is an outcome that did not happen, and an appointment diary shows only what was booked.
Authorisations are steps with a state and an age against the course, so treatment is neither delayed unnecessarily nor delivered at the practice’s risk without that being a recorded decision.
Utilisation and the waitlist sit in one view, so under-used therapist and room time is matched against patients already waiting rather than existing beside them unnoticed.
Outcome measures attach to the course alongside completion, so the practice can compare results and demonstrate them to referrers and funders.
Referral sources carry their volume and the completion rates of the courses they generate, which is more useful than volume alone.
About four weeks: discovery and mapping of course structures, funder requirements and capacity, configuration, migration of patients and active courses, then an ongoing operations partnership.
They are outcomes that did not happen and patients still reachable. Tell us how courses are tracked today.