Records
Commitments, decisions and plans
Commitments made, decisions taken with their reasoning, and the operating plan are records with owners and dates.
Why it matters here These are the things a startup holds in memory, and they are the first things to break as it grows.
In practice A decision recorded with what was ruled out and why, so a new hire can read it rather than reopen it.
Work
Hiring, onboarding and initiatives
Roles, hires, onboarding and cross-functional initiatives are work with owners, target dates and states.
Why it matters here Hiring is the plan’s main dependency, and initiatives fail when everyone assumes someone else owns them.
In practice Three roles past target start date, with the plan assumptions that depend on them flagged.
Relationships
Customers, investors and advisors
Each is a record with its history, commitments made and received, communications and next steps.
Why it matters here A startup’s most important relationships are held personally by founders and do not transfer without records.
In practice Commitments made to an investor across three conversations, in one place before the next board meeting.
Suppliers
Vendors, contracts and tools
Vendors are relationships with their contracts, commitments, renewal dates and spend.
Why it matters here Tool and vendor commitments accumulate invisibly and auto-renew into a burn nobody reviewed.
In practice Contracts signed and not yet spending, included in the runway calculation.
People
Team, founders and functions
People are modelled once with their function, responsibilities and the commitments they own.
Why it matters here The transition from everyone doing everything to defined responsibility is exactly where startups struggle.
In practice Commitments by owner, so it is visible when one person is carrying most of them.
Control
Spend authority and approvals
One permission model and one audit trail, with spend authority set by role and value.
Why it matters here Trust is not a control, and a company that cannot total its commitments cannot manage its runway.
In practice Commitments above a threshold recorded with an approver, whoever made them.
Reports and analytics
Runway, hiring and commitment reporting
Runway including committed spend, hiring against plan, commitments by owner and status, and customer promises come from the operational records.
Why it matters here The board number and the internal number should be the same number, and they usually are not.
In practice Runway including one point nine crore committed and not yet spent.
Verity AI
Ask the company a question
Verity AI answers from your own commitment, hiring, vendor and relationship records, respects permissions, and can create assigned follow-ups.
Why it matters here Founders are doing several jobs and need an answer rather than a report to prepare.
In practice "What did we commit to at the last board meeting and who owns each?" returns eleven, four unowned.
Workflows
Approvals and the few processes worth having
A small number of defined steps — spend approval, offer approval, customer commitment — with recorded decisions.
Why it matters here A startup needs very few processes, and the ones it needs are the ones that consume runway or create obligation.
In practice A customer commitment beyond the standard offering recorded as a decision rather than absorbed by delivery.
Communication
Context that survives a departure
Notes, decisions and correspondence attach to the customer, investor or initiative they concern.
Why it matters here When a founder or an early employee leaves, the context leaves with them unless it was written down.
In practice The reasoning behind a pricing decision, readable by whoever inherits it.
Locations
Functions and teams
Functions roll into the company, with people, work and reporting following the same structure.
Why it matters here The first organisational structure is worth recording before it is imposed.
In practice Commitments and initiatives by function as the company starts to have them.