Verity for travel agencies
A trip is assembled from components, each with its own deposit, deadline and penalty. Verity tracks the deadlines, the documents and the commission across all of them.
Runs alongside your existing booking systems.
Verity / Bookings
LiveLive bookings
128
Deadlines in 14 days
46
Documents outstanding
31
Commission unclaimed
₹9.4 L
Needs attention
Illustrative figures. Verity shows your own bookings in this shape.
How the business runs
A travel booking is assembled from components — flights, accommodation, transfers, activities, insurance — each supplied by a different party on different terms. Each component has its own deposit date, its own free-cancellation window and its own penalty schedule, and none of them are aligned with each other or with when the client pays.
That makes deadline management the agency’s actual product. Forty-six supplier deadlines within a fortnight, spread across a hundred and twenty-eight bookings, is more than anyone can hold, and missing one means either a lost deposit or a penalty the agency absorbs.
The second characteristic is documentation. Visas, passport validity and entry requirements are the agency’s responsibility in practice regardless of the contract, and a document outstanding thirty days before departure is a trip at risk.
The third is commission. Agencies earn from supplier commissions claimed after travel, within windows, against bookings the agency already recorded. Nine point four lakh unclaimed across eighteen suppliers is earned money not collected.
The fourth is the cash gap: supplier deposits fall due on their schedule and clients pay on theirs, and the agency bridges the difference.
Verity tracks every component deadline, the documents, the commission and the cash position across bookings.
What Verity calls these things
What gets in the way
Travel agency difficulties come from assembling trips out of components with independent terms.
Component deadlines are held in several places
Each supplier has its own deposit and cancellation schedule, and they live in confirmation emails.
In Verity Every component carries its deadlines on the booking, so the next fortnight is one list.
Documents are outstanding close to departure
Visas and passport validity are chased by whoever remembers, and a gap surfaces near the date.
In Verity Documents are checklist items on the booking with an age and an owner.
Commission is claimed partially
Post-travel commission is claimed within windows from bookings already recorded, and some is always missed.
In Verity Commission terms sit on the supplier and claims are assembled from booking records before windows close.
Client and supplier payment schedules do not align
Deposits fall due before client payments arrive, and the agency bridges the gap without sizing it.
In Verity Both schedules sit on the booking, so the funding gap is projected rather than discovered.
Changes cascade across components
A date change affects flights, hotels and transfers with different penalties, and the cost is assembled by hand.
In Verity Components are linked to the booking, so a change surfaces the affected items and their penalties together.
Consultant knowledge is personal
Supplier quirks, client preferences and destination detail live with individual consultants.
In Verity Supplier terms and client preferences are agency records, so a departure is a handover.
The complete system
One system across components, deadlines, documents and commission.
Work
Each booking is work with its client, components, suppliers, deadlines, documents, payment schedule and state.
Why it matters here The booking is the only place components with independent terms come together.
In practice A hundred and twenty-eight live bookings with forty-six deadlines inside a fortnight.
Workflows
Deposit dates, free-cancellation windows, penalty schedules and change requests are defined steps with owners.
Why it matters here These are deadlines the agency did not set and cannot move.
In practice A free-cancellation window closing, flagged before the penalty applies.
Records
Required documents per traveller and destination are checklist items with state, expiry and an owner.
Why it matters here Documentation is the agency’s responsibility in practice whatever the contract says.
In practice Thirty-one bookings with documents outstanding inside thirty days of departure.
Suppliers
Suppliers carry their terms, deadlines, commission basis, claim windows, reliability and balances.
Why it matters here Commission is earned from suppliers and claimed within their windows.
In practice Nine point four lakh of commission unclaimed across eighteen suppliers.
Relationships
Clients carry their bookings, travellers, preferences, documents, payment history and balances.
Why it matters here Travel is repeat and referral business built on getting details right.
In practice A client’s passport expiry recorded once and checked at every booking.
People
Staff are modelled once, and every booking, deadline and document check carries who owns it.
Why it matters here Bookings pass between sales and operations, and deadlines fall between them.
In practice Deadlines by owner with escalation when unowned.
Reports and analytics
Deadlines by date, document completeness, commission earned against claimed, funding gaps and booking margin come from the records.
Why it matters here The agency’s two silent losses are missed deadlines and unclaimed commission.
In practice Commission earned against commission collected by supplier.
Verity AI
Verity AI answers from your own booking, supplier, document and payment records, respects permissions, and can create assigned follow-ups.
Why it matters here The valuable questions are about dates in the next fortnight across many bookings.
In practice "Which deadlines fall in the next fourteen days?" returns forty-six with owners assigned.
Communication
Confirmations, changes and correspondence attach to the booking or component they concern.
Why it matters here A dispute about what was booked is settled by the confirmation.
In practice The supplier confirmation on the component, referenced when terms are questioned.
Control
One permission model and one audit trail, with penalty waivers and goodwill recorded.
Why it matters here Absorbing a supplier penalty is a commercial decision made under client pressure.
In practice A waived penalty recorded with the reason and its cost.
Locations
Branches and destinations roll into the business with bookings and reporting following the same structure.
Why it matters here Destination-specific requirements repeat across bookings.
In practice Visa requirements from the last booking to the same destination.
Orders
Client payments, supplier payments and refunds are recorded against the booking and its components.
Why it matters here The cash gap between two schedules is the agency’s working capital.
In practice Twenty-two lakh of timing gap between supplier deposits and client receipts.
Work in motion
These already happen. Recorded on the booking, the deadlines stop being scattered.
Recording each component’s terms at confirmation is what makes the deadline list possible.
Forty-six deadlines a fortnight is beyond memory and trivial as a list.
A visa gap thirty days out is manageable; ten days out it is a cancelled trip.
A date change touches every component with a different penalty, which is why it must be assembled rather than estimated.
Commission is earned at booking and lost at the claim window.
The agency bridges two payment schedules, and only a projection shows when that becomes expensive.
Verity AI
Verity AI reads the same booking, supplier, document and payment records the agency creates as it works. It answers across your bookings, respects permissions, and can turn an answer into chases and claims.
Verity / Ask
Verity AI only returns what the person asking has permission to see.
Without chasing
Each runs from the booking records at the point the condition is met.
When
A supplier deadline approaches
When
A document remains outstanding
When
Travel completes
When
A supplier deposit falls due before client funds
When
A change is requested
What you can understand
Deadlines, documents and commission across every live booking.
Verity records the agency’s bookings and terms. Supplier reservation systems continue as they are.
One system, different ways of seeing it
Everyone works from the same records.
Owner
What are we missing and what have we not claimed?
Deadlines by date, commission earned against claimed, penalties absorbed, funding gaps.
Consultant
What is due on my bookings?
Component deadlines, documents outstanding, client balances, change requests.
Operations
What departs soon and is incomplete?
Documents against departure dates, supplier confirmations, deadlines unowned.
Where it is used
Every supplier deposit and cancellation window recorded on the booking, so the next fortnight is one list rather than a hundred confirmation emails.
Visas and passport validity as checklist items with an age against the departure date.
Terms on the supplier with claims assembled from booking records before the window closes.
Supplier payment dates against client receipts, so bridging is planned rather than discovered.
Affected components and their individual penalties assembled together, so a change is quoted accurately.
Supplier terms and client preferences held as agency records, so a consultant leaving is a handover.
Plain-language questions across deadlines, documents, commission and cash, with chases assigned in the same step.
Getting there
Your supplier reservation systems and accounting continue and are mapped during implementation. Clients, live bookings with their components and terms, supplier commission bases and outstanding documents are brought across.
Implementation runs about four weeks: discovery and mapping, configuration, migration, then an ongoing operations partnership.
Questions
Verity AI answers questions from your own booking, supplier, document and payment records: which deadlines fall in the next fortnight, which bookings have documents outstanding close to departure, how much commission is unclaimed, where deposits fall due before client funds arrive. Each answer can become a chase or a claim.
No. Reservation systems continue and are mapped during implementation. Verity holds the booking as an assembly of components with their terms, deadlines, documents, commission and cash position.
Because each component carries deadlines the agency did not set and cannot move, and they live in separate confirmations. Forty-six deadlines across a fortnight is beyond anyone’s memory and trivial as a single dated list.
Required documents per traveller and destination are checklist items with an age measured against the departure date, so a visa gap surfaces while it is still solvable rather than in the final week.
Commission basis is recorded against the supplier at booking and the claim is assembled from records after travel, inside the supplier’s window — which is the difference between claiming fully and claiming what someone remembered.
Supplier payment dates and client receipt schedules both sit on the booking, so the gap the agency bridges is projected forward by week rather than discovered when a deposit falls due.
Supplier terms, client preferences and booking history are agency records rather than personal knowledge, so a departure is a handover with continuity.
About four weeks: discovery and mapping of supplier terms and the booking process, configuration, migration of live bookings and clients, then an ongoing operations partnership.
They are scattered across confirmations and none of them move. Tell us how they are tracked today.