Work
Shoots, editing and album production
Each stage is work with a client, an owner, estimated hours, a promised date and a state, from booking through delivery.
Why it matters here The business is a queue, and a queue is only manageable when each item has an estimate and an owner.
In practice Thirty-one jobs in post-production with nine past their promised date.
Relationships
Clients, couples and corporate accounts
Clients are records with their shoots, deliverables, selections, licence terms, balances and communications.
Why it matters here Photography is referral-driven and repeat for corporate accounts, and delivery experience determines both.
In practice A corporate account’s licence terms and past deliverables, visible when they book again.
Records
Galleries, deliverables and licences
Deliverables are records with their scope, format, quantity, promised date, delivery state and usage rights.
Why it matters here What was promised is the contract, and it is usually a line in a proposal nobody re-reads.
In practice Licence terms on the job, referenced when a client asks about additional usage.
People
Photographers, editors and assistants
The team is modelled once with editing capacity, and every shoot, edit and album carries who owns it.
Why it matters here Editing capacity is the real constraint, and it is a per-person number.
In practice Backlog against editing capacity per editor for the coming weeks.
Workflows
Advances, selections, balances and rights
Advance collection, client selection, balance collection, delivery release and licence grants move through defined steps.
Why it matters here These are the gates, and every one of them currently depends on somebody remembering.
In practice Delivery gated on balance by policy, applied consistently rather than case by case.
Inventory
Cameras, lenses and lighting
Equipment is a record with its service history, pre-shoot checks, assignments and failures.
Why it matters here A failure on an unmovable date is the most damaging operational event this business has.
In practice Pre-shoot equipment checks as work against the shoot they serve.
Reports and analytics
Queue, delivery and margin reporting
Backlog against capacity, delivery against promised dates, selection stall time, album turnaround, balance ageing and margin by job type come from the operational records.
Why it matters here A studio usually knows what it booked and very little about what it owes and when it can deliver.
In practice Backlog in weeks against editing capacity, which should decide whether the next booking is taken.
Verity AI
Ask the studio a question
Verity AI answers from your own shoot, editing, delivery and client records, respects permissions, and can create assigned follow-ups.
Why it matters here The owner is shooting or editing most of the time and needs the queue answered rather than reviewed.
In practice "Which deliveries are past their promised date?" returns nine with client updates assigned.
Communication
Client updates and selection chasing
Requests, reminders and responses attach to the job or deliverable they concern.
Why it matters here Most client dissatisfaction in photography is silence during the gap rather than the eventual delivery.
In practice A selection reminder recorded, so the next one is timed rather than repeated.
Control
Delivery policy and discounting
One permission model and one audit trail, with delivery release and discounting as recorded decisions.
Why it matters here Releasing before payment is a decision that should be deliberate rather than habitual.
In practice A delivery released with an outstanding balance, recorded with the reason.
Locations
Studio, venues and shoot locations
Locations carry their access constraints, past shoots and equipment requirements.
Why it matters here Venue constraints repeat, and the last shoot at the same venue is the best preparation for the next.
In practice Lighting and access notes from a previous shoot at the same venue.