Work
Orders, garments and styles
Each order carries its garments, style details, fabric source, measurements used, stage, delivery date and occasion.
Why it matters here The occasion, not the order date, is what the work is judged against.
In practice Eleven orders due within seven days not yet cut.
Records
Measurements, fittings and alterations
Measurements are held per customer with revision history, and fittings and alterations attach to the garment.
Why it matters here The measurement record is the most valuable thing the business holds about a customer.
In practice Measurements available for a repeat order without a visit.
Inventory
Customer fabric, house fabric and trims
Customer-supplied material is recorded against its owner and order, alongside house stock and trims.
Why it matters here Holding someone else’s property requires a record, not a shelf.
In practice Nine pieces of customer fabric unmatched to an order.
Workflows
Cutting, stitching and finishing
Each stage is recorded with the tailor assigned, time taken and progress against the delivery date.
Why it matters here The stage a garment is at determines whether the date is still achievable.
In practice Orders by stage against days remaining.
Relationships
Customers, families and occasions
Customers carry measurements, order history, preferences, family members and upcoming occasions.
Why it matters here Tailoring is family and occasion business, and both are repeatable.
In practice Upcoming occasions across a family’s orders.
People
Master cutters, tailors and finishers
Staff carry skills, assigned garments, output and alteration rates.
Why it matters here Fit quality and speed are both person-level facts.
In practice Alteration rate by tailor and garment type.
Orders
Advances, balances and delivery
Advances taken, balances due and delivery are recorded per order.
Why it matters here Money taken at order needs reconciling at delivery.
In practice Balances outstanding on delivered orders.
Reports and analytics
Delivery, alteration and capacity reporting
Delivery date adherence, orders at risk by stage, alteration rates, fabric held and workroom capacity come from the records.
Why it matters here Occasion work is judged on dates and fit, and both are recordable.
In practice Delivery adherence by garment type and season.
Verity AI
Ask the workroom a question
Verity AI answers from your own order, measurement, fabric and stage records, respects permissions, and can create assigned follow-ups.
Why it matters here The urgent questions are about dates at risk and fabric ownership.
In practice "Which orders due this week are not cut?" returns eleven with occasions.
Communication
Customer contact and fitting calls
Fitting invitations, delivery confirmations and alteration conversations attach to the order and customer.
Why it matters here A fitting only happens if the customer is asked to come.
In practice Fitting contact recorded against the order.
Schedule
Workroom load against dates
Capacity is planned against delivery dates rather than order sequence.
Why it matters here Occasion clustering, especially in season, is what causes failures.
In practice Workroom load against delivery dates for the coming fortnight.
Control
Pricing, discounts and approvals
One permission model and one audit trail covering pricing, free alterations and refunds.
Why it matters here Free alterations given informally are unmeasured tailor time.
In practice Free alterations recorded with reason and time.